Shipping, Returns & Refund Policy

🚚 SHIPPING POLICY

At Limitless Hub, our goal is to provide a smooth and reliable shopping experience, no matter where you live in India. We offer Free Shipping on all eligible orders.

📦 Order Processing

  • All orders are verified, quality-checked, securely packed, and dispatched within 24 hours of placing the order (excluding Sundays and public holidays).

🚛 Shipping & Delivery

  • Standard delivery usually takes 5–8 business days, depending on your location.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, festivals, or remote serviceable locations.

💵 COD CONFIRMATION POLICY

To reduce fake and unconfirmed COD orders, a ₹49 COD Confirmation Amount is required for all Cash on Delivery (COD) orders.

  • ✅ This amount will be adjusted in your final COD payment.
  • ❌ The ₹49 confirmation amount is non-refundable if:
    • The order is cancelled after confirmation.
    • The customer refuses to accept the order.
    • The shipment is returned to us (RTO).
    • An incorrect or incomplete shipping address is provided.

Example:
If your order total is ₹999, you will pay ₹49 online and only ₹950 at the time of delivery.

❌ CANCELLATION POLICY

Orders can be cancelled within 12 hours of placing the order.

After this period, your order may already be packed or dispatched and cancellation may not be possible.

📱 To Request a Cancellation

  1. Sign in to your account.
  2. Go to My Account.
  3. Click Orders.
  4. Select the order you wish to cancel and click Cancel under the Actions section.

Alternatively, you can WhatsApp your Order Number to:

📞 +91 9761677828

🔄 RETURN, REPLACEMENT & REFUND POLICY

At Limitless Hub, every product is carefully inspected and securely packed before dispatch. If you receive a damaged, defective, incorrect, or missing item, we’re here to help.

✅ Eligible for Return or Replacement

Returns or replacements are accepted only if:

  • ✅ The product is damaged during transit.
  • ✅ You received the wrong product.
  • ✅ The product is defective.
  • ✅ Any item is missing from your order.

You must notify us within 48 hours of delivery by providing:

  • 🎥 A clear unboxing video starting before opening the package.
  • 📷 Clear photos showing the issue.

Claims submitted without an unboxing video may not be accepted.

📋 Return Eligibility

To qualify for a return or replacement:

  • ✅ The product must be unused.
  • ✅ It must be returned in its original packaging.
  • ✅ All original accessories, tags, manuals, and invoices (if applicable) should be included.
  • ✅ The returned product must pass our quality inspection.

Returns will not be accepted if:

  • ❌ The product has been used.
  • ❌ It has scratches, cracks, chips, stains, dents, or signs of misuse.
  • ❌ The damage is caused by improper handling after delivery.

🥃 Glassware Policy

Due to the fragile nature of glass products:

  • ✅ Returns are accepted only for damaged, defective, incorrect, or missing products.
  • ℹ️ Minor air bubbles, slight finishing marks, and small variations are natural characteristics of glass manufacturing and are not considered defects.
  • ⚠️ Glassware is not covered under warranty against accidental breakage or misuse after delivery.

🏠 Home & Kitchen Products

For Home & Kitchen products:

  • ✅ Products must be unused, unwashed, and returned in their original condition.
  • ❌ Products showing signs of installation, usage, modification, or improper handling will not be eligible for return.
  • ℹ️ Minor color variations due to lighting or screen settings are not considered defects.

🖼️ Home Décor Products

For Home Décor items:

  • ✅ Decorative products must be returned in their original condition and original packaging.
  • ℹ️ Handmade, artisan-crafted, or naturally finished products may have slight variations in texture, color, polish, wood grain, or finish. These variations are natural and are not considered manufacturing defects.

🚫 Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, incorrect, or missing upon delivery:

  • 🚫 Clearance sale products.
  • 🚫 Products purchased during special promotional offers.
  • 🚫 Used or installed products.
  • 🚫 Customized or personalized products (if applicable).
  • 🚫 Gift cards (if applicable).

💳 Refund Policy

Once the returned product is received and passes our quality inspection:

  • 💰 Your refund will be processed within 7 business days.
  • 🏦 Refunds will be credited to your original payment method or bank account, depending on the payment mode.

🚚 Return Pickup Charges

A ₹99 reverse pickup and handling fee will be deducted from the refund amount where applicable.

If the return is due to our mistake (wrong, defective, damaged, or missing product), no pickup charges will be deducted.

⚠️ Failed Delivery / RTO Policy

If an order is returned due to:

  • ❌ Customer refusal,
  • ❌ Incorrect or incomplete address,
  • ❌ Customer being unavailable after multiple delivery attempts,

the ₹49 COD confirmation amount will not be refunded.

Any future COD orders may be declined based on previous RTO history.

ℹ️ Important Information

  • 📦 Please inspect your order immediately upon delivery.
  • ⏰ All damage-related claims must be reported within 48 hours of delivery.
  • ❗ We are not responsible for issues reported after this period.
  • 🖼️ Product images are for illustration purposes. Slight differences in color, finish, or size may occur due to photography, lighting, monitor settings, or manufacturing tolerances.
  • ⚖️ Limitless Hub reserves the right to approve or reject any return request after reviewing the submitted evidence.

📞 Need Help?

For any questions regarding your order, returns, or refunds, please contact us:

📞 WhatsApp / Call: +91 9761677828

🌐 Website: https://limitlesshub.in

🕒 Customer Support Hours:

Monday – Saturday

10:00 AM – 6:00 PM

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